EP-16 Communication Solutions: Attitudes, Breakdowns and Conflict Resolutions

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CE Credits: 3.0

Program Overview:

Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect, resulting in high-performing team and patient relationships! Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level of communication in your life!

At the conclusion, participants should be able to:

  •  Express verbal skills to communicate effectively with difficult and different personalities, establish protocols that eliminate gossip, and express steps to address and resolve conflict.
  •  Identify behaviors that elevate trust and respect, discover methods that turn toxic attitudes to tremendous, and inspire a culture of appreciation and celebration.
  •  Associate fundamentals for effective huddles and team meetings


MP3 Audio
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7 Questions
CE Test
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass
3.00 CE credits  |  Certificate available
3.00 CE credits  |  Certificate available

Judy Kay Mausolf

Judy Kay Mausolf is a dental practice management coach, speaker and author with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, work together better and deliver service with more passion and fun which ultimately result in growing their practice. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, and a member of the National Speakers Association and Academy of Dental Management Consultants. She is author of two books; “Ta-Dah! And “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!

Disclosure: In accordance with this policy, I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated below:

Care Credit (Self) : Honorarium (Status: Ongoing)