PM-2 Cultivating Cohesive, Loyal and Happy Referal and Patient Relationships
CE: 0
Course Description:
Learn principles for strengthening communication skills, practice reputation, and service standards to build happy and loyal relationships with your referring doctors and patients. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and focus!
At the conclusion, participants should be able to:
- Explain how to implement W.O.W. service standards concepts to make W.O.W. first and lasting impressions
- Recognize essentials of W.O.W. branding to build loyalty with your referring doctors that differentiates why you and your office and not the one down the street.
- Identify opportunities that create W.O.W. team and patient experiences where they can't stop talking about you.
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Judy Kay Mausolf
Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of three books; “TA-DAH, Delivering W.O.W. Service, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning!
Judy Kay Mausolf
I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated: Care Credit (Self) : Honorarium (Status: Ongoing), Other Financial or Material Support (Status: Ongoing); Weave Telecommunications (Self) : Honorarium (Status: Ongoing), Other Financial or Material Support (Status: Ongoing)
