PS-9 Dental Team Communication: The Two Essential Skills for Ensuring Intent Equals Impact

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Course Description:   Precision is essential in both endodontic treatment and team communication. However, precision in communication is often hindered by the gap between the intent of one’s communication and its impact on the listener what I intended to communicate and what you heard me communicate are different. The outcome of this gap is miscommunication, misunderstanding, confusion and frustration. By blending research based in the new neuroscience with the intentional application of two practical communication skills, this presentation will demonstrate how to both close this gap when it occurs and increase your precision in communication to reduce its occurrence.  

At the conclusion, participants should be able to:

  • Describe the intent-impact model of communication.
  • Increase awareness of experiences when the intent of a communication and its impact on the person are different.
  • Employ one skill that increases precision in communication with team members.

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Evaluation
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Brian DesRoches, M.B.A., M.Sc., Ph.D., L.M.F.T.

Brian DesRoches, MBA, MSC, Ph.D., LMFT maintains a private psychotherapy practice in Seattle, WA. He provides consultation and coaching to dental professionals and facilitates workshops focusing on enhancing professional and personal communication skills based on practical applications of neuroscience research. He developed and facilitates the nationally known Practice Leadership workshop. He is the author of Your Boss is Not Your Mother (William Morrow, Inc., April 1995; also published in 5 foreign languages), Reclaiming Yourself (Dell Publishing Inc., April 1990) and other books.

Brian DesRoches, M.B.A., M.Sc., Ph.D., L.M.F.T.  

Disclosure: I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.