How to Lose a Referral in 10 Ways

4.69 (36 votes)

Recorded On: 06/03/2020

CE: 1


Endodontists, by and large, rely on referrals from other practitioners to maintain patient flow. If referral management is done well, it can enhance patient care and minimize patient management problems. If it is not done well, it can result in poor practice performance and the loss of confidence by the local dental community in an endodontic practice. This presentation will review the overall relationship between the GP and the specialist and offer 10 things to avoid so that your relationships with your referrals stay strong.

At the conclusion of this presentation, participants will be able to: 

  • Explain what it is that general practitioners want and need from their Endodontist.
  • Describe updates on the most effective ways to maintain optimum referral relationships.
  • Avoid the 10 common errors that can drive referrals away from an endodontic practice.

Robert Roda, D.D.S., M.S.

Dr. Robert Roda runs a private endodontic practice in Scottsdale, Ariz., and is a visiting lecturer at the Arizona School of Dentistry and Oral Health.

An AAE member since 1991, Dr. Roda is a past-president and currently serves as an associate editor of the Journal of Endodontics. He has previously served on multiple committees at the AAE. He has also served on the AAE Foundation board of trustees and scientific advisory board, and he became a Diplomate of the American Board of Endodontics in 1998.

In addition to his leadership in the AAE, Dr. Roda is an endodontic consultant with the Arizona State Board of Dental Examiners, past-president of the Arizona Dental Association and previously held positions within the American Dental Association. Dr. Roda is a noted speaker on endodontics and has co-authored the chapter on non-surgical retreatment in the current edition of Pathways of the Pulp.

Dr. Roda received his D.D.S. from Dalhousie University in Halifax, Nova Scotia, Canada, and his M.S. in oral biology and Certificate in Endodontics from Baylor College of Dentistry.

Robert Roda, D.D.S., M.S. 

In accordance with this policy, I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated: Stockholder/ownership interest: CHD Bioscience; Consultant, Honorarium, Dentsply Endodontics


06/03/2020 at 2:00 PM (CDT)   |  60 minutes
06/03/2020 at 2:00 PM (CDT)   |  60 minutes
7 Questions
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass
1.00 CE credit  |  Certificate available
1.00 CE credit  |  Certificate available