PM-2 Solving the Three Most Common Battles Between the Front Office and the Back Office

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CE Hours: 1.5

Description: When there is turmoil between the front office and the back office, your patients can feel it. They can sense the frustration and see it on your face when you’re disappointed in one of your team members or even your doctor. Together, let’s set standards in your office so that patients walk away feeling like your office is a well-oiled machine and you go home at night feeling fantastic instead of frustrated.

In this interactive, fun course, team members will experience how it feels when things break down and together look at solutions that can strengthen the respect within so at the end of the day, everyone feels good. We’ll look at things from the clinical and administrative side in this fast-moving course. Attendees will walk away from this course with some tools and system strategies they can implement on their first day back in the office.

Learning Objectives:  

  • Identify the daily challenges that affect team performance, productivity and patient care
  • Dissect each battle and learn how to create systems the entire team can agree on
  • Explain how to put these systems in place and attain cohesiveness in your team


PM-2 Solving the Three Most Common Battles Between the Front Office and the Back Office
Open to view video.  |  90 minutes
Open to view video.  |  90 minutes
8 Questions
CE Test
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass
1.50 CE credits  |  Certificate available
1.50 CE credits  |  Certificate available

Kevin Henry, M.A.

With more than 20 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report, managing editor for Dental Economics, and editor-in-chief for He now serves as the co-founder for IgniteDA, a community designed to empower, enlighten, and educate dental assistants. He has spoken to dental assistants throughout the world, in person and through the Dental Assistant Nation podcast series, reminding them of the important role they play every day in their practice. He is also certified as a DiSC trainer, helping dental practices learn how to understand each other better through personality assessments and training.

Speaker Disclosure 

I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.