Speaker: Judy Kay Mausolf. Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect, resulting in high-performing team and patient relationships! Learn the skills to communicate positively and effectively with different and even difficult personalities.

Speakers: Kirk A. Coury, D.D.S., M.S., William J. Nudera, D.D.S., M.S., Denis E. Simon, D.D.S., M.S., Kenneth J. Zucker, D.D.S., M.S. If correcting a clinical problem were as easy as clicking “undo” on a keyboard, dentistry would be simple. This presentation is designed showcase treatment approaches that resulted in less than ideal outcomes and how these cases were managed.

Speaker: Robert S. Roda, D.D.S., M.S. Gaining and maintaining good referring dentists are ongoing challenges in endodontic specialty practice. After working so hard to build a practice, don't let these mistakes hurt your success.

Speaker: Bruce Peltier, Ph.D., M.B.A. This workshop is an analysis of patterns of derailment found in actual cases adjudicated by the Dental Board of California. The presenter has provided remediation services to healthcare providers in 100+ cases over the past twenty years, and will discuss trends and the practical lessons that can be gleaned from them.

Speakers: Peter A. Morgan, B.D.S., M.Sc.D., Michele M. Whitley. This course, presented by the practice manager and managing partner of a group practice, will explore some common staff problems and solutions. Management structure, workplace regulation and compliance, performance evaluation, reviews and disciplinary actions, including termination, will be discussed.

Speaker: Judy Kay Mausolf Set yourself apart from your colleagues and differentiate why patients should choose you and your office and not the office down the street! Learn principles for strengthening communication skills, practice brand and service standards.

Speaker: Anthony T. Borgia, D.D.S., M.H.A. Current insurance estimates are that 50% of all dentists will be faced with one or more malpractice suits during their professional careers. This lecture will present a simplified summary of the legal basis of malpractice law, followed by actual cases that coordinate with the legal concepts and exemplify common pitfalls in everyday practice that resulted in major lawsuits.

Speakers: Alfred L. Clavel, M.D., Leesa Morrow, Ph.D., J.D., L.P., Donald R. Nixdorf, D.D.S., M.S., Brent D. Rundquist, D.D.S., M.S. Have you ever found yourself in a complete quandary as to how you can diagnose and manage a patient’s complicated pain? We have pulled together a team of experts to help practitioners gain confidence in addressing patients with complicated pain histories and symptoms.

Speakers: Gustavo Avila-Ortiz, D.D.S., M.S., Ph.D., Mark A. Odom, D.D.S., Richard A. Williamson, D.D.S., M.S., F.A.C.P., Anne Williamson, D.D.S., M.S. The diagnosis and treatment of clinical case(s), requiring the expertise and treatment by an endodontist, periodontist, and prosthodontist, will be reviewed and discussed from all perspectives. Emphasis will be given to multidisciplinary treatment and the importance of early and continuous collaboration throughout treatment of the natural tooth and replacement of the natural tooth.

Speakers: Marko Vujicic, Ph.D., Gerald N. Glickman, D.D.S., M.S., M.B.A., J.D., Alan S. Law, D.D.S., Ph.D. This session will be an interactive dialogue between an economist and an endodontic educator. Topics covered will be how the population is treating dental care services, how practice models in dentistry are changing, and the impact the ACA will have on the dental care sector.