Practice Management

Practice Management

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  • Includes Credits

    CE Hours: 1.0

    Description: Explore the latest trends in dentistry with a focus on endodontics in this informative webinar. Based on an analysis of commercial insurance claims data, understand that general practitioners (GPs) have gained patient and treatment share in all specialty categories, except endodontics.

    Learn how endodontists have maintained steady growth in patient and treatment share despite competition. Explore the impact of dental networks on practices and the significance of geography in shaping these trends. Gain insights into the influence of age demographics on endodontics and why endodontists are essential in preserving natural teeth. Join us to uncover the resilience and opportunities within endodontics.

    Learning Objectives: 

    • Describe the key trends and shifts in the dental industry since 2019, particularly highlighting the roles of General Practitioners (GPs) and endodontists in the context of various dental specialties.
    • Identify the pivotal role of dental networks in patient care and treatment and be able to apply to their practice setting.
    • Articulate the correlation between age demographics, especially the increasing volume of endodontic treatments in patients over 65, and its relationship to Medicare Advantage. 

    Michael Urbach, MBA

    Mike oversees all aspects of driving revenue growth for Fluent's dental analytics business solutions in new markets. Mike has over 20 years of experience in the healthcare informatics space and has developed and successfully sold a variety of informatics solutions to all stakeholders in the healthcare marketplace, including payers, providers, suppliers, and consumers. He has worked at informatics companies large and small, public and private, including HCIA, Solucient, Pharmetrics, and IMS Health. Mike has a BA from Syracuse University, an MBA, and an MHA from the University of Pittsburgh.

  • Includes Credits

    CE Hours: 0.75

    Description: This session will provide participants with an understanding of how chair yoga can benefit dental health care providers physically and mentally, and how it can ultimately affect the quality of care they deliver to their patients. Participants will experience yoga in their chairs and learn how the health benefits of yoga can be accessed simply in any chair, anywhere.

    Learning Objectives: 

    • Explore chair yoga as an accessible and beneficial self-care tool
    • Interpret ways to incorporate chair yoga into your day
    • Utilize simple practices to relieve stress and restore the mind and body


    Christina Pastan, D.M.D.

    Dr. Christina Pastan is an Assistant Processor of Clinical Endodontics and the Director of Mind-Body Wellness at Tufts University School of Dental Medicine. A 300-hour certified Kripalu yoga and meditation instructor as well as a Lakshmi Volker chair yoga instructor, Dr. Pastan teaches self-regulation skills through mind-body practices in a mandatory curriculum she developed for dental students that is threaded through the four years of their training. Her work also involves lecturing and guiding experiences in the mind-body practices of yoga and meditation, and how they assist in the development of the dental professional as well as support individual personal growth and stress relief. Dr. Pastan also maintains a private practiced limited to endodontics in Boston, MA.

    Disclosure

    In accordance with this policy, I declare that I have NO past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith.

  • Product not yet rated Includes Credits

    CE Hours: 1.5

    Description: The success of your dental practice depends on the team you assemble. From the hiring process to the everyday activities within your practice, your interactions with your team members (and their interactions with patients) can be the difference between an efficient business and one that customers and employees steer clear of.  Based on his experience with team members over the last 20 years, Kevin Henry has compiled a list of things that can help you find them, hire them, and keep them. Let’s make the days of “hiring a heartbeat” over and ensure you are finding the right person for your business … every time.

    Learning Objectives:  

    • List the three biggest questions you should be asking when hiring
    • List the three questions every team member should be asking you … and how you should answer them
    • Describe how every team member can impact the bottom line of the practice … and has a direct impact on the practice’s success or failure

    Kevin Henry, M.A.

    With more than 20 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report, managing editor for Dental Economics, and editor-in-chief for DrBicuspid.com. He now serves as the co-founder for IgniteDA, a community designed to empower, enlighten, and educate dental assistants. He has spoken to dental assistants throughout the world, in person and through the Dental Assistant Nation podcast series, reminding them of the important role they play every day in their practice. He is also certified as a DiSC trainer, helping dental practices learn how to understand each other better through personality assessments and training.

    Speaker Disclosure 

    I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.

  • Product not yet rated Includes Credits

    CE Hours: 1.5

    Description: When there is turmoil between the front office and the back office, your patients can feel it. They can sense the frustration and see it on your face when you’re disappointed in one of your team members or even your doctor. Together, let’s set standards in your office so that patients walk away feeling like your office is a well-oiled machine and you go home at night feeling fantastic instead of frustrated.

    In this interactive, fun course, team members will experience how it feels when things break down and together look at solutions that can strengthen the respect within so at the end of the day, everyone feels good. We’ll look at things from the clinical and administrative side in this fast-moving course. Attendees will walk away from this course with some tools and system strategies they can implement on their first day back in the office.

    Learning Objectives:  

    • Identify the daily challenges that affect team performance, productivity and patient care
    • Dissect each battle and learn how to create systems the entire team can agree on
    • Explain how to put these systems in place and attain cohesiveness in your team

    Kevin Henry, M.A.

    With more than 20 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report, managing editor for Dental Economics, and editor-in-chief for DrBicuspid.com. He now serves as the co-founder for IgniteDA, a community designed to empower, enlighten, and educate dental assistants. He has spoken to dental assistants throughout the world, in person and through the Dental Assistant Nation podcast series, reminding them of the important role they play every day in their practice. He is also certified as a DiSC trainer, helping dental practices learn how to understand each other better through personality assessments and training.

    Speaker Disclosure 

    I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.

  • Product not yet rated Includes Credits

    CE Hours: 1.5

    Description: The primary purpose of a dental practice is to provide quality patient care to help patients achieve optimal dental health. Secondarily, dentistry is a business responsible for maintaining accurate clinical and financial records while providing a financially rewarding experience for the entire dental team.

    Understanding fundamental business principles is necessary for a practice to function efficiently and effectively. Additionally, a basic understanding of software reports, computer security, and practice benchmarking is vital in maintaining accurate records.

    This course discusses various business principles that help practices enhance production and collections while ensuring the accuracy and relevancy of software reports and financial data.

    Learning Objectives:  

    • Calculate and measure practice performance
    • Create accuracy and accountability through software and financial reports
    • Explain basic computer/Internet security techniques to maintain the safety of patient records

    Pat Little, DDS

    As a dentist, accountant, and technology consultant, Dr. Pat Little brings a unique blend of skill and experience to his presentations which focus on financial and data risk management. He integrates his accounting and business education with over thirty years of varying dental experiences including starting two private practices from “scratch.” After leaving clinical practice due to disability, Dr. Little returned to college to complete his accounting and general business education. Through Prosperident, Dr. Little conducts embezzlement examinations and advises dentists in matters related to fraud and embezzlement. Through Advantage Technologies, Dr. Little provides data and computer risk management consulting. While Dr. Little was raised and practiced dentistry in Georgia, he now resides with his family in Wesley Chapel, Florida. Away from the office, he enjoys presenting dental education courses nationwide and maintaining his high golf handicap!

    In accordance with this policy, I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated: Advantage Technologies: Technology Consultant (Ongoing)

  • Includes Credits

    CE Hours: 1.0 

    Description:The dentists workforce is changing, including among endodontists. Overall, there is a significant “generational shift” happening within the dental profession, with a large number of baby boomer dentists and a large number of Millennial dentists. As the baby boomers age out into retirement, the dental workforce will get younger. At the same time, more women and diverse applicants are entering the profession. This spells changes for the practice model, including a rapid growth in large group practice. Join the ADA Health Policy Institute to see the latest data on the endodontist workforce, how they are practicing, what the latest economic data show about patient volume, practice costs, and to discuss long term trends in the profession. We will look at endodontics compared to other specialties and have lots of time for Q&A.

    Learning Objectives:  

    • Review the latest data on key trends in the endodontist workforce
    • Identify key forces reshaping the practice of endodontics in the next 5 years
    • Discuss opportunities for dentists in the changing practice environment

    Marko Vujicic, PhD

    Dr. Marko Vujicic is Chief Economist and Vice President, Health Policy Institute at the American Dental Association where he is responsible for overseeing all of the Association’s policy research activities. Prior to joining the American Dental Association, he was Senior Economist with The World Bank in Washington D.C. where he directed the global health workforce policy program. He was also a Health Economist with the World Health Organization in Geneva, Switzerland. Dr. Vujicic is the lead author of the book, Working in Health, and has written several book chapters on various health policy issues. He has published extensively in peer-reviewed journals such as Health Affairs, The New England Journal of Medicine, Health Services Research, Health Policy and Planning, Social Science and Medicine, and Medical Care. He has worked on broad health care reform issues in Africa, East Asia, the Caribbean and Eastern Europe. He is a visiting assistant professor at Tufts University in Boston. Dr. Vujicic obtained his Ph.D. in Economics from the University of British Columbia and a Bachelor’s degree in Business from McGill University in Montreal.

    Speaker Disclosure 

    I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.

  • Includes Credits

    CE Hours: 1.5 

    Description: A well-planned endodontic office will have an immediate positive impact on virtually all facets of your practice. It can improve your productivity while decreasing your stress and allow you to create an identity consistent with the patients you wish to attract and your referral base. It will communicate the quality of your services, inspire your patients’ confidence and assure their comfort. Finish your treatment day with more money in your pocket and less stress in your life with you and your team looking forward to tomorrow. It costs more to build it wrong than to build it right!

    Learning Objectives:  

    • Demonstrate how communicate the quality of your services through your practice "image"
    • Discuss how to "layer" your office based on various levels of privacy
    • Demonstrate how to plan for the integration of technology

    Michael Unthank, D.D.S.

    Biography Dr. Michael Unthank is a registered professional architect, as well as a dentist, and the owner of Unthank Design Group, an award winning planning, architecture and interior design firm providing services exclusively to the dental professions. He received his Bachelor of Architecture in 1974 and his Doctor of Dental Surgery in 1984 and has designed thousands of dental offices throughout the United States, Canada and New Zealand. He has written articles for and been featured in numerous dental publications including The Journal of the American Dental Association and is an invited lecturer for major international dental meetings. Dr. Unthank is a member of the National Council of Architectural Registration Boards, the American Dental Association, the Academy of General Dentistry and the American Institute of Architects. He can be reached by e-mail at mike@unthank.com or by phone at (402) 423-3300. Visit www.unthank.com for design seminar information and www.unthankdesigngroup.com for design services information.

    Speaker Disclosure
    In accordance with this policy, I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated: Unthank Design Group: Ownership Interest (stocks, stock options, patent or other intellectual property or other ownership interest excluding diversified mutual funds) (Ongoing)

  • Product not yet rated

    CE Hours: 0

    Description: Endodontists’ ability to eliminate apical periodontitis depends on their clinical expertise and technical skill. Their ability to build a thriving private practice relies on their ability to build relationships with patients and fellow providers alike. Endodontics is a referral-based specialty. Understanding one’s referral base and developing good relationships with these providers will enhance practice satisfaction and ensure lasting success. Clinicians’ ability to understand and communicate their unique skillet is essential to building these relationships. Patient relationship building represents the other side of the same coin. Patients want to know that their practitioner cares more about them beyond their diagnosis. Additionally, patients need clinicians who can communicate effectively and efficiently, all while delivering competent care. This presentation will focus on those soft skills that aid in relationship building that are essential for endodontic success. In addition, this presentation will address the transition as a resident in an educational setting to a real-world clinical setting. Personal experiences and various strategies to transition to a well-respected healthcare provider in the community will be shared.

    Learning Objectives:  

    • Describe and communicate your unique value as an endodontist to develop referrer relationships.
    • Discuss strategies to gain trust, communicate effectively and provide compassionate care to enhance the patient experience in one’s own clinical practice
    • Identify ways to find a suitable endodontic practice situation, where you can meet your expectations and achieve your life goals

    Rebekah Lucier Pryles, D.M.D.

    Dr. Rebekah Lucier Pryles received her DMD and her certificate in Endodontics from Tufts University School of Dental Medicine. She is a private practitioner at Upper Valley Endodontics in White River Junction, VT. She is a Diplomate of the American Board of Endodontics and a fellow in both the American and International Colleges of Dentistry. She continues to be involved in teaching and research and holds a faculty appointment at her alma mater as well as at the Harvard School of Dental Medicine. She co-founded Pulp Nonfiction Endodontics with Dr. Brooke Blicher, an educational collaborative grounded in evidence-based continuing education. She was awarded the ADA’s 10 Under 10 Award in for 2020. Dr. Lucier Pryles is involved in organized dentistry, and is the immediate past President of the Vermont State Dental Society. Together wtih Dr. Brooke Blicher, Dr. Lucier Pryles has published extensively including the textbook, Endodontics: A Review, currently available in its second edition.

    Speaker Disclosure

    I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.

    Dan Tran, DDS

    Dr. Dan Tran received his dental degree from the University of the Pacific Arthur A. Dugoni School of Dentistry (UOP) in San Francisco, where he graduated with high honors and was inducted into the OKU Dental Honor Society. Following graduation, he moved to Philadelphia to complete a general practice residency at Albert Einstein Medical Center, where he gained valuable experience prior to practicing general dentistry in the Bay Area. He went on to complete his specialty training in Endodontics at the University of California San Francisco (UCSF). He is also Board Certified, earning the title of Diplomate of the American Board of Endodontics.

    I declare that I have no proprietary, financial, or other personal interest of any nature or kind in any product, service, course, and/or company, or in any firm beneficially associated therewith, that will be discussed or considered during the proposed presentation.

  • Product not yet rated Includes Credits

    CE Hours: 0.75

    Description: Coaching as a Leadership Style: how to Develop a Peak Performing Team

    Learning Objectives:  

    • Describe the necessary steps for creating a peak performing team
    • Conduct a simple yet effective coaching conversation utilizing new communication skills
    • Develop an optimal practice culture that supports, attracts, and maintains quality staff

    Joel C. Small, DDS, MBA, ACC, Board Certified Executive Coach

    Dr. Joel C. Small is a board certified executive leadership coach, entrepreneur, author, speaker, and endodontist. He received his dental degree and endodontic training from the University of Texas at Houston. He later attended Texas Tech University where he received his Masters of Business Administration degree with an emphasis in healthcare management. Dr. Small received his post graduate certification in executive coaching from the Jindal School of Management at the University of Texas at Dallas. He holds the designation of Professional Certified Coach with the International Coach Federation. He is the author of the recently released book, "Face to Face; A Leadership Guide for Healthcare Professionals and Entrepreneurs." Dr. Small is the cofounder of Phase II Dental Transitions, a dental transition firm located in Dallas Texas. Phase II is a consultancy and brokerage firm for endodontic practices nationwide. Dr. Small recently retired after forty one years of clinical endodontic practice. He now lives in Golden, Colorado where he devotes his time to transition consulting, writing, and coaching healthcare professionals on leadership and practice culture development. He has lectured extensively on these subjects. His coaching clients cover a broad spectrum of high achieving dental specialists and restorative dentists.

    Pina Johnson, PCC (Professional Certified Coach)

    Pina Johnson is a Professional Certified Coach (PCC). She currently serves on the faculty of the University of California at Davis professional coaching program. Mrs. Johnson has an extensive background in managing endodontic practices and coaching endodontists and their staff. She served as the office manager for an eleven doctor and seven office endodontic practice with forty staff employees in the Bay area for almost seven years and has been in the dental industry for twenty plus years. Mrs. Johnson coaches doctors and teams on how to create a peak performing practice. She regularly conducts cohorts for office managers and leadership teams of highly productive endodontic practices.

  • Includes Credits

    CE Hours: 0.75

    Description: The majority of endodontic residencies do not prepare us for the business of dentistry, let alone understanding the best way to begin our own endodontic practice. In this presentation you will learn the step by step approach a starting your own practice whether it is purchasing an existing practice or starting from the ground floor up. We will discuss everything from getting the loan, finding a location, setting up the office, hiring the right team, understanding the systems to include scheduling and marketing to include the timeline that it takes for this process.

    Learning Objectives:  

    • Describe the steps needed to create your own Endodontic practice
    • Describe how to find and hire the right team members
    • Identify the key systems necessary to run a successful and profitable Endodontics practice

    Albert C. Goerig, D.D.S., M.S.

    Dr. Ace Goerig graduated from Case Western Reserve University Dental School in 1971. He retired from the Army Dental Corps in 1991 and has been in private practice for 32 years in Olympia, Washington. Dr. Goerig is a Diplomate of the American Board of Endodontics and in 1996 co-founded Endodontic Practice Mastery to teach endodontists the business of dentistry while helping them to love their practice. Since then, he has personally coached over 22% of all endodontists and their teams in the United States and Canada.

    Speaker Disclosure 

    In accordance with this policy, I declare I have a past or present proprietary or relevant financial relationship or receive gifts in kind (including soft intangible remuneration), consulting position or affiliation, or other personal interest of any nature or kind in any product, service, course and/or company, or in any firm beneficially associated therewith, as indicated: Endo Mastery (Individual(s) Involved: Self): Owner, Stockholder/Ownership Interest (excluding diversified mutual funds)